Orders, Shipping & Delivery Information
We would like to thank you for purchasing Creamies and using our shipping service. We are excited for this opportunity and being able to provide Creamies for all of our ice cream fans. You can read below to learn more about our shipping policy.
Minimum Order Amount:
You must order at least 6 boxes of Creamies
Shipment Times & Windows:
Your Creamies will be shipped frozen. To help ensure they arrive at your doorstep that way, we ship with several pounds of dry ice and we never ship Thursday – Sunday, or if your shipment will be delayed due to a holiday. Please see below for shipping times based on order placement and type of order being placed
Next-day shipping:
Monday – Wednesday, orders placed before 1PM will be sent the same day.
Wednesday after 1PM – Sunday, orders placed will be sent on Monday.
Two-day shipping:
Monday – Tuesday, orders placed before 1PM will be sent the same day.
Tuesday after 1PM – Sunday, orders placed will be sent on Monday.
Arrive-Frozen Guarantee
Your order is backed by our “Arrive-frozen Guarantee.” Your order is insured, so in those uncommon circumstances that there may be a mishap (such as a delay) on the part of the carrier and your Creamies do not arrive frozen, you are covered. We’ll help reship your order and work with you to do what we can to make it right. We do not accept returns. If you have any questions or concerns please go to our contact page https://creamies.com/contact/ and message us–we will get back to you as soon as we can, thanks.
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